Terms and Conditions

Sigma School's website available through the domain “www.sigmaschool.co” including its associated newsletters, news alerts, and all information, data, images, and other content (“Website”) are properties of Sigma Lab Sdn. Bhd. (“SL” or “our” or “us”), a company registered under the laws of Malaysia. Additional information about SL, such as contact details, can be found in the link “Contact” at the bottom of the Website.

By using any of our services (defined hereinbelow) offline and/or online vide the Website, you are deemed to have read, understood and agreed to observe, comply and be bound with these Terms and Condition.  Please note that we reserve the right to amend this Terms & Conditions in our sole discretion, at any time in order to adapt to technical or legal developments or in order to offer new services or goods. The current version of our Terms & Conditions will be available for viewing on our website via the link “Terms & Conditions” at the bottom of the page. Do not use this Website if you do not accept these Terms & Conditions. Your continued use of this Website and/or purchase of ticket(s) is deemed as your acceptance of these terms and conditions. All references to “you” or “your” or “user” or “buyer” as applicable, means the person that accesses, uses the Website, and/or requests for the purchase of ticket(s) on the Website. If you register an account on the Website on behalf of a business or a company or partnership or limited liability partnership or organization or association (“Legal Entity”), you represent and warrant that you have the authority to bind the Legal Entity and your acceptance of the Terms of Use will be deemed an acceptance by the Legal Entity and “you” or “your” or “user” or “buyer” herein shall refer to that Legal Entity.

Third Parties Services

In the SL website, you are provided with hyperlinks to other Internet sites or resources, including hyperlinks provided by third party advertisers and sponsors to their products and services. SL has no control over those sites and resources, or over the advertising material presented by third party advertisers and sponsors.  SL will not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such information, goods or services available on or through any such site or resource.  Use of the hyperlinks and access to such third party websites are entirely at your own risk.

Services

• We are an educational institution providing courses of structured curriculum including but not limited to, software development, coding, cloud, Structured Query Language and databases, Vue, Javascript, Node.js, Express.js, NoSQL, Git system and other ancillary services in relation to our core service.
• We provide Money Back Guarantee to our students. This comes with a refund policy that can be viewed here.
• We offer continuous mentor support to our students as a part of our service, aiming to facilitate a conducive learning environment. This support is available for a span of 12 months from the student's first day of their batch at Sigma School program. Students may pause or delay their learning journey anytime within this 12-month timeframe according to their convenience. This means that if a student delays their learning journey for 11 months and 29 days, and has a class scheduled for the next day, they are eligible to join that class. However, on the completion of the 12-month period from their batch's start date, they will no longer be able to join any classes, and their support and membership will be terminated.
• We reserve the right to cancel or reschedule classes due to unforeseen circumstances, such as natural disasters, instructor illness, or other emergencies. In such cases, we will make every effort to provide make-up sessions, but will not be responsible for any additional costs or expenses incurred by students as a result of the cancellation or rescheduling.
• We reserve the right to modify the curriculum, course materials, and teaching methods at any time in order to improve the quality of instruction and ensure that students are receiving up-to-date and relevant training. Students will be notified of any such changes in a timely manner.
• Students are responsible for their own computer hardware and software, and must ensure that they have access to the necessary equipment and technology in order to participate fully in the course. We will not be responsible for any technical difficulties or problems that arise due to the student's equipment or internet connection.
• Once students join the full-time bootcamp (online or onsite), the first week will serve as a probation period to assess their suitability for the bootcamp through a simple assessment. Should students not pass this initial assessment, the support team will schedule a call with them to further evaluate their coding skills. During this coding skills assessment, students will be required to live code a simple coding exercise. The assessment will be passed if the student is able to complete the exercise with minimal assistance, defined as needing help for no more than 10% of the time. Successfully meeting this criterion will allow the student to continue with the full-time bootcamp and advice given to students on where they can improve.
• If a student requires help for more than 10% of the assessment time, or is unable to complete the coding exercise, they will be transferred to the CSDP Online, Part Time programme. In this programme, students must complete the Level 1: Coding Fundamentals section. After successfully completing the fundamentals, within the student's year of PRO membership they are able to join back the full-time bootcamp (online or onsite). Failure to finish the Online, Part-Time, Coding Fundamentals programme means students will remain in the Online, Part-Time programme until they demonstrate readiness to join the next full-time bootcamp batch.

Offer & Acceptance

• You hereby offer to be registered as our Student at the Website (“Request”) and pay the tuition fees.
• Upon receipt of your Request and your full settlement of tuition fees, we shall agree to accept your offer by sending you a confirmation on your successful registration of courses.
• Upon receipt of the email confirmation, a legal relationship between you and us are created in accordance to the terms and conditions herein and as stipulated in the email therein.

Tuition Fees

• In consideration of using our Services, you shall make the payment of Tuition Fees to the Payment Gateway and to supply the Payment Gateway with your credit card or debit card details from credit card or debit card company acceptable to Us and/or the Payment Gateway, or in any other manner in which we may inform you from time to time.
• By providing the details of credit card, debit card and/or any other forms of payment and financial information to us, you hereby confirm, warrant and represent that:-
  • you have the full authority to use and disclose the details of such credit card, debit card and/or any other forms of payment and financial information or account; and
  • all particulars and details that you provide to us for the purpose of processing payment are true and accurate.
• The tuition fee shall be inclusive of Sales & Service Tax (SST) and exclusive of any other rates, taxes, levies and/or other fees which may be imposed by the relevant authorities from time to time. In the event the tuition fees is increased due to the changes and/or imposition of new rates, taxes, levies and/or other fees shall be increased accordingly, you hereby expressly agree to compensate the difference or the full same upon demand by us.
• Tuition fees paid by the student are non-refundable. Once payment is made, the student has committed to completing the course and will not be entitled to a refund, except as outlined in our refund policy.
• If a student chooses to pay their tuition fees through an installment plan, it is their responsibility to ensure that all payments are made by the agreed upon dates, which are split into 3 monthly payments, in 1 month intervals from the first payment date. If a payment is not made on or before the due date, the coding school reserves the right to consider the payment plan void and the student may be denied access to the course materials, support services, and other resources until payment is received in full.
• In the event that a student's installment plan is considered void due to missed payments, any past payments made by the student will also be void and non-refundable. The student will be responsible for paying any outstanding balance in full before being allowed to resume their studies or receive any course materials or certifications.
• We offer a few different courses, each with its own pricing structure. Please note that upgrades/downgrades do not apply between courses, as each course is considered separate. If a student wishes to change their course to another one or payment plan after enrolment, we reserve the right to charge a fee to cover administrative costs associated with the change. This fee must be paid before the change can be processed and the student can access the new course or payment plan. We reserve the right to refuse any change requests that are not in the best interest of the student or that may disrupt the learning environment for other students.

Batch Policy

• Notification
• We will send reminders as the one-year mark approaches, giving you ample notice to make your selections. However, it remains your responsibility to be aware of the deadline and to act within the stipulated time frame.
• Discount Validity
• The discounted rate you have received is valid for a period of one (1) year from the date of your initial payment. We encourage you to make the most of this period to advance through your chosen program.
• Selection Requirement
• Within this one-year period, you are required to finalize your choice of program or courses, as applicable. This is to ensure that you have ample time to consider your options without pressure and to plan your learning journey with us.
• Adjustment in Fees
• Should you not finalize your selection within the one-year timeframe, please be advised that your fees may be subject to adjustment. This means that after the one-year period, the cost of the program or courses may increase to reflect our standard rates at that time.

Brand Promise Terms & Conditions

• Post-Graduation Support Guarantee
• Our post-graduation support is a comprehensive package designed to assist graduates who have not secured employment in the tech industry within 52 weeks after completing their course. This support includes, but is not limited to, resume reviews, interview coaching, and strategic job search assistance.
• Response Time Guarantee
• We guarantee a response time of five minutes on our Discord channel during operational hours. This is contingent upon students first spending a minimum of 30 minutes seeking solutions independently, including consulting resources such as Google and ChatGPT. If we fail to meet our guaranteed response time, students are entitled to a meal voucher as compensation.
• Slide Quality Guarantee
• Should a student provide slide materials that are deemed superior to our existing content in terms of clarity, accuracy, and comprehensiveness, we offer a reward of RM100. The evaluation of materials is subject to our team's discretion to ensure fairness and quality standards are upheld.
• Issue Resolution Guarantee
• We guarantee the resolution of course-related issues within one day of being reported. If we fail to resolve an issue within this timeframe, Sigma School will provide a RM100 compensation.
• Refund Guarantee
• At Sigma School, we offer a robust refund policy as part of our commitment to our students' success. If a graduate adheres to our guidelines but does not secure a tech position within 365 days post-completion of the course, we guarantee a full refund of the tuition fees. To be eligible for this refund, graduates must demonstrate that they have actively and consistently sought employment, as detailed in our refund policy. For a complete understanding of the qualifying criteria for our 100% Money Back Guarantee, please refer to our dedicated refund policy document.
• Claim Process
• To initiate a claim under any of our guarantees, students are required to follow our official support email. Our support team is available to provide detailed instructions and assist with any queries. Sigma School reserves the right to verify the legitimacy of all claims and may request additional information from the student to process the claim effectively.

Self Directed Learning Group

• The Self-Directed Learning Group at Sigma School is based on a self-directed learning group model, where students learn on their own in classes, with our instructors around to support and guide students if assistance is needed. Our approach encourages students to take charge of their own learning journey, providing a flexible framework that supports individual learning styles and goals.
• Students are expected to:
  • Engage with the provided learning materials independently.
  • Take initiative in seeking help from instructors when needed.
  • Manage their learning schedule in accordance with the slots they have booked.
• By joining the Self-Directed Learning Group, you acknowledge the self-directed nature of this learning environment and agree to take responsibility for your own educational journey, with support from our instructors when needed.
• By enrolling to Self Directed Learning Group, the student, the parents, guardians, or carers for the student, consent to the reasonable use of the student's details and academic achievements, including photographs, video, and electronic images of students and visitors taken on Sigma School premises, and events for database, marketing, and promotional purposes.
• Sigma School does NOT provide any refunds for any of the packages provided regardless of whether the credits have been used or not.
• Credits purchased have an expiry date and are non-transferable nor non-resalable after purchase.

Self Directed Learning Group Schedule

• Students are required to book their learning sessions in advance through the designated scheduling system provided. Bookings can only be made for slots that are available and listed in the official timetable. Availability is based on a first-come, first-served basis.
• Drop-in sessions without a prior booking are not allowed. Students must ensure they have successfully booked a slot before attending a session.
• If you have booked a slot but fail to attend it, your slot will be considered as used. Students are responsible for managing their bookings and are encouraged to cancel or reschedule their slots in advance if they are unable to attend, allowing others the opportunity to book the slot.
• Please note that repeated failures to attend booked slots without proper cancellation or rescheduling may result in restrictions on your ability to book future slots.
• Students may cancel or reschedule their booking up to 12 hours in advance of the session start time. Cancellations or rescheduling requests made after this time will result in the slot being considered as used.
• Students will have access to our learning portal and our learning materials, only during the times of their booked sessions.

Self Directed Learning Group Freezing Credits

• If you do wish to freeze your credits, please contact support@sigmaschool.co by the 20th of the month in order for it to take effect on the 1st of the following month. Freezes can only start on the 1st day of the next month. You will still be charged the monthly RM30 (SST incl.) freeze fee during your Freeze Period. Credits will be unfrozen once you contact support@sigmaschool.co  by the 20th of the month in order for it to take effect on the 1st of the following month.

Registration for the Service

• To register the course, you may be required to register for an account on the Website (an “Account”) which you will be able to access on the Website.
• By registering your Account, you need to supply us with your personal data upon the terms and conditions stated in our.
• Once you register with the Website, you will be asked to allocate a password to track your registration. You must keep the password confidential and immediately notify us if any unauthorised third party becomes aware of that password or if there is any unauthorised use of your email address or your Account or any breach of security known to you.
• You agree that any person to whom your user name or password is disclosed is authorised to act as your agent for the purposes of using (and/or transacting via) your Account. Please note that you are entirely responsible if you do not maintain the confidentiality of your password.
• We reserve the right to close your Account, if you are found to have any intentions or actions that disrupts the Website in any way.
• When you register for an Account, and whenever you log on to your Account thereafter, you have the option to sign up to receive, and to opt out of receiving, information emails (such as newsletters, information on offers etc). You are able to unsubscribe from such information emails at any time by logging in to your Account.

Representations and Warranties

• You hereby represent warrant and undertake that:-
  • you have read, understood and agreed to be bound by these Terms and Conditions;
  • you are 18 years old and above and is legally entitled to enter into these Terms and Conditions;
  • entry into these Terms and Conditions shall not breach infringe or violate any Applicable Laws;
  • obtain all necessary license, permit, consents, authorisations, approvals, or agreements of any third party involved for the performance of our Services including the consent of recipient for us to enter into its premises if so necessary; and
  • you are the legal and/or beneficial owner of all the intellectual property rights attached to the goods and/or you have obtained the consent of the original legal owner of that intellectual property in order for us to perform the Services.
• We hereby declare, represent and warrant that:-
  • we do not offer any bachelors, associates, masters, doctoral or other recognized degrees;
  • we do not offer any courses of study leading towards foundation courses, diplomas, degrees, masters, doctoral degrees upon successful completion of the courses;
  • we are not bound by any provisions under Private Higher Educational Institutions Act 1996.

Process for Code of Conduct Violations

Sigma School does not proactively seek out violations. If concerning behaviour is brought to our attention, our staff will evaluate if it constitutes a violation of the Code of Conduct. The typical process includes:

• Notifying the involved students
• Conducting meetings with the students
• Gathering information about the incident
• Working to prevent recurrence

In most cases, students will be notified of alleged violations via Discord messaging or email and given an opportunity to share their perspective. Sigma School reserves the right to immediately remove a student from the school for behaviour deemed disruptive or not aligned with our mission and values, without notice or a hearing.

When assessing policy violations, our staff will consider if the violation is "more likely than not" to have occurred. The decision-making process will take into account the severity of the incident, the context, and student communications. Lack of response or refusal to participate in the process may influence the decision. Actions taken can range from educational measures to withdrawal from Sigma School. Students found responsible for violations will be notified of the decision and any resulting actions.

Limitation of Liablity

In no event shall SL, nor any of its officers, directors and employees, be liable to you for anything arising out of or in any way connected with your use of this Website, whether such liability is under contract, tort or otherwise, and SL, including its officers, directors and employees shall not be liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website.

Viruses, Malware and Errors

Whilst SL makes every endeavour to keep the Website free from viruses, SL does not make any guarantee or representations that the Website is secure or free from viruses. You shall take the necessary steps to ensure appropriate security measures are installed on your device or computer and utilize a virus scanner before downloading any information, software or documentation form the Website.
You must not misuse our Website by knowingly introducing viruses, trojans, worms, malware or other material which is malicious or technologically harmful.

Variation of Terms

SL is permitted to revise these Terms at any time as it sees fit, and by using this Website you are expected to review such Terms on a regular basis to ensure you understand all terms and conditions governing use of this Website.

Entire Agreement

These Terms, including any legal notices and disclaimers contained on this Website, constitute the entire agreement between SL and you in relation to your use of this Website, and supersede all prior agreements and understandings with respect to the same.

Jurisdiction Policy

The courts of the Malaysia will have exclusive jurisdiction to adjudicate any dispute arising under or in connection with these Terms & Conditions.